Once again, the support center management trials over the past two years have taken me up some climbs in technology. From platforms such as Help Desk Pilot, Zen Desk, and a few other random ones that I can’t recall the…
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Blog Archives
Simple Support Center Process
Platform Review: Why Amazon S3 Rocks
3 Reasons why we love Amazon S3? We’ve all heard “Amazon” (and if you haven’t you’ve been living in an underwater cave, under a rock). Amazon goes much further than the typical shopping and music site. If you don’t know…
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Four Important Tips to Consider Before Switching Platforms
In our industry it’s easy to lose traction and momentum. In your business development process, it’s vital that you document your processes for the long-term scope, and commit to the documentation to avoid the indecisive and noncommittal platform traps. Platforms…
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Platform Overview
During my 2-years, I found my niche. It was Virtual Operations Management. Put simply – it was pulling together the platforms, systems, and the team to manage the larger virtual business infrastructures. I find myself playing the observer role very…
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